Terms & Conditions

Since 1992, Muskan Exports has been a provider of excellent quality fabrics loved by all. From suits to duppatas and designer fabrics, Muskan Exports is the go to for all your fashion needs. 

Our aim is to satisfy all our customers, providing them with the best quality fabrics at the most reasonable prices. To ensure that only the best quality fabrics are available to you, all our products pass through a strict quality control, we work extremely hard to describe the fabrics, colour and all other details of the product to the best of our abilities. However, incase you are unsatisfied with the products you have received, our Return/Exchange policy is as follows-

  1. Any order can be cancelled or amended only before the fabric has been cut. Once cut, we shall not be able to make any changes to the order. Please get in touch with us at contact@ramjisons.in or call us at +91 1142448385 with your order number in case you wish to make any changes.

  2. International orders cannot be returned, exchanged or refunded.

  3. If you find that there is any defect, the colour is drastically different or you have not received what you ordered, kindly share both the pictures of original product and order received within 2 days of receiving the order at contact@ramjisons.in and we shall do the needful. Please note that we do not entertain any return requests on WhatsApp and hence please drop an email.

  4. We shall not be able to take any returns for customized orders. They shall be eligible for return only if there is a major defect. Kindly share a picture of defect on contact@ramjisons.in under such circumstances.

  5. Please arrange to send the product back within 7 days of having approved for return.

  6. Discounted products shall not be eligible for return unless a wrong item has been delivered, or there is a major defect.

  7. To be eligible for a return the product should be unwashed, unused, unstitched and in an undamaged condition.

  8. At Ram ji Sons, each fabric goes through a strict quality control to ensure that our customers receive the best products, free of any defects or damages.

  9. While return the fabric must be of the original length of purchase, if the fabric has been cut, the return would not be accepted.

  10. If an order is cancelled due to the unavailability of a fabric, the payment shall be refunded to the original source of payment. If there is any defect in the fabric and a refund has to be made, it shall be done in the original source of payment, or a coupon code will be generated in case of COD orders. Please note that the entire refund process takes approx. 10-15 days to be completed and we request you to be patient during this time.

  11. In case of multiple orders, a single product is returned, and coupon code is applied, then the discount will be deducted, and the remaining amount will be refunded.

  12. Fabrics less than 2 meter or bought in sale are not returnable or exchangeable unless defective.